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Refunds

Most refunds are issued on the payment method used at the time of purchase.

Payment Method Refund Method Refund Time (After Return Is Received)
Credit Card or Debit Card Original payment card 2 to 3 business days or instantaneously (if you choose the instant refund option)

Please note, this does not include your bank's processing time. On the date the refund is completed, we'll send you an e-mail message confirming the date, amount, and payment details. You can see completed refunds when you visit Your Account, after receiving this confirmation e-mail.

 

My Payment Card has changed/expired. How do I get a refund? 

PicknBuy is required to process all refunds to the original payment method applied when you placed your order, or paid for a subscription. This is the case even if the payment card used has now expired, or your account has been closed or cancelled. Normally, in this case a refund will automatically be processed to the same account. If you have another payment card with the same issuing bank, they can typically apply the refund to your new card.

If five business days have passed since you received a refund confirmation e-mail, and your bank is unable to help you, please contact us. We will confirm the refund's status and provide a refund reference number, which your bank can use to track the payment.